Shipping Information
Your parcel will be delivered through our trusted shipping partners. Depending on your location and the shipping option you select at checkout, your order may be delivered via standard or express services. You will receive a tracking number via email once your order has shipped, allowing you to monitor its journey until it reaches your doorstep.
Delivery fees depend on the shipping option selected and your location. We offer free shipping on orders over a certain amount, which you can find in our shipping policy. For orders below this threshold, a flat shipping fee will apply based on the delivery method chosen at checkout.
Customs fees may apply for international orders, depending on your country’s import regulations. These fees are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for details regarding potential charges before placing an international order.
We strive to provide high-quality products, but if your item has become faulty, please reach out to our customer service team within 30 days of receipt. We will guide you through the process of returning the faulty item for an exchange or refund. Be sure to provide your order number and a description of the fault for quicker resolution.
Shipping & Returns
You can track your order by visiting our tracking page and entering your order number and email address. Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also check the status of your order in your account under the “Orders” section.
If you haven’t received your order by the estimated delivery date, please check the tracking information provided in your confirmation email. If the tracking status shows that the package has been delivered, please check with neighbors or in your mailbox. If you are still unable to locate it, contact our customer service team, and we will assist you in resolving the issue.
To return an item, please log in to your account and navigate to the “Orders” section. Select the item you wish to return and follow the prompts to initiate the return process. You will receive a return authorization and instructions for sending the item back. Please ensure that items are returned in their original condition and packaging to qualify for a refund or exchange.
Payment
We accept a variety of payment methods to ensure a seamless shopping experience. You can pay using major credit and debit cards, PayPal, and other secure payment options available at checkout. Please check our payment section for any additional methods we may offer.
Yes, you can use gift cards as a payment method. During the checkout process, there will be an option to enter your gift card code. The balance will be applied to your order total. If your gift card does not cover the entire amount, you can use another payment method to complete your purchase.
If you are having trouble making a payment, please double-check that all information entered is correct, including your card number, expiration date, and CVV. If the issue persists, try using a different payment method or contact your bank for assistance. You can also reach out to our customer service team for help troubleshooting the issue.
You will receive a confirmation email shortly after your payment is processed. If you have not received this email, please check your spam or junk folder. You can also log in to your account and check your order history to see if the transaction is recorded. If you have concerns about your payment status, feel free to contact our customer service team for clarification.